Scientific production on the marketing communication: a bibliometric review from 1985 to 2022

Yordanis de la Caridad Fernández-Alonso, Olga Lidia Ortiz-Pérez, George Barroso Grave de Peralta, Nadia Vianney Hernández-Carreón

Resumen


Objective. The present manuscript focused on the analysis of scientific production on marketing communication in the tourism industry in the period from 1985 to 2022. Design/Methodology/Approach. A descriptive bibliometric study was carried out to classify and analyze scientific production on the basis of indicators. The processing and analysis of the information was made possible with the use of Rstudio.cloud and Endnote X9 software. Results/Discussion. The results show that the year 2022 was the year with the highest scientific output, the Journal of Travel and Tourism Marketing, and the countries USA and Australia contain the highest number of scientific publications, and Maja Šerić is the most prolific author. The strongest lines of cooperation are between Australia, China, Spain and the USA. Marketing communication, social media, integrated marketing communication and destination image and sustainable tourism are the topics most addressed by researchers along with the impacts caused by Covid-19. Conclusions. The study provides valuable information to the research field by presenting a vision of marketing communication in tourism that can guide future researchers in their search for new research. Originality/Value. It provides an overview of marketing communication in tourism based on the above-mentioned indicators and offers important data as an information resource for decision making by managers and academics in research, projects and investments.


Palabras clave


Promotional communication; Sustainability; Destination image; Integrated marketing communication; Marketing communication; Promotional strategies; Covid-19

Texto completo:

PDF (English)

Referencias


Ahmadi, D., Sulaiman, A. I., Runtiko, A. G., Noegroho, A., Ar Raqi, R. I., Maryani, A., Yuniati, Y., & Yulianita, N. (2023). Marketing Communications for Tourism Development in Ecoethno Leadcamp Site. Studies in Media and Communication, 11(4), 67-77. https://doi.org/10.11114/SMC.V11I4.5909

Ahmed, F., Haque, A., Abdullah, K., & Razali, S. S. (2018). Communicating Shari’ah-compliant brands of tourism in Malaysia. Malaysian Journal of Consumer and Family Economics, 21(Special Issue 2), 25-43. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85074794684&partnerID=40&md5=6f459390def191347ce12912760f930c

Ahn, Y. J. (2017). Corporate social responsibility (CSR) of small enterprises in hospitality and tourism industry. Journal of Distribution Science, 15(7), 73-83. https://doi.org/10.15722/jds.15.7.201707.73

Almeida, A. L., Vieira, E., & Borges, A. P. (2021). Audience segmentation and communicating towards a music festival – the nos primavera sound. Proceedings of the International Conference on Tourism Research, 287-295. https://doi.org/10.34190/IRT.21.061

Almeida, N. M., Silva, J. A., Mendes, J., & do Valle, P. O. (2012). The effects of marketing communication on the tourist's hotel reservation process. Anatolia, 23(2), 234-250. https://doi.org/10.1080/13032917.2012.687690

Aria, M., & Cuccurullo, C. (2017). bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11, 959–975. https://doi.org/10.1016/j.joi.2017.08.007

Băcilă, M. F., Ciornea, R., Souca, L. M., & Drule, A. M. (2022). Content Analysis on Sustainability Dimensions in DMOs’ Social Media Videos Advertising the World’s Most Visited Cities. Sustainability (Switzerland), 14(19), 12333. https://doi.org/10.3390/su141912333

Bayev, V. V., Bayeva, O. V., Bakhov, I. S., Antonenko, I. Y., & Melnyk, I. L. (2020). Digital marketing as an innovative communication tool in the health tourism system. International Journal of Engineering Trends and Technology, 68(8), 36-40. https://doi.org/10.14445/22315381/IJETT-V68I8P207S

Bordian, M., Gil-Saura, I., Šerić, M., & Berenguer-Contri, G. (2023). Effects of integrated marketing communication for sustainability and ecological knowledge: A cross-cultural approach in hospitality. European Journal of Tourism Research, 35, 3508. https://doi.org/10.54055/ejtr.v35i.3070

Bordian, M., & Gil‐Saura, I. (2021). Do imc and ecological knowledge drive value co‐creation? The new way to loyalty in hospitality. Sustainability (Switzerland), 13(19), 10785. https://doi.org/10.3390/su131910785

Boubaker, B., & Dauxert, T. P. (2020). Social Media Communication in Hospitality: The Case of Parisian Hotels. Lecture Notes in Information Systems and Organisation, 35, 177-190. https://doi.org/10.1007/978-3-030-34269-2_14

Brida, J. G., González, M. N., & Lanzilotta, B. (2017). Analysis of the determinants of domestic tourism in Uruguay. Revista de Estudios Regionales, (108), 43-78. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85022071921&partnerID=40&md5=f67cff16d44f2426f632afd30519d88a

Bruhn, M., Schoenmueller, V., & Schäfer, D. B. (2012). Are social media replacing traditional media in terms of brand equity creation?. Management Research Review, 35(9), 770-790. https://doi.org/10.1108/01409171211255948

Cahyaningrum, K., & Mayangsari, I. D. (2014). Marketing communication strategy: Synergy among government and batik SMEs in Indonesia. Social Sciences (Pakistan), 9(6), 482-485. https://doi.org/10.3923/sscience.2014.482.485

Campo, S., & Alvarez, M. D. (2014). Can tourism promotions influence a country's negative image? An experimental study on Israel's image. Current Issues in Tourism, 17(3), 201-219. https://doi.org/10.1080/13683500.2013.766156

Casais, B., & Sousa, B. (2019). 'Portugal, the best destination': The case study of a CSR communication that changed mentalities and increased business performance. World Review of Entrepreneurship, Management and Sustainable Development, 15, 29-41. https://doi.org/10.1504/WREMSD.2019.098474

Cobo, M. J., Jürgens, B., Herrero Solana, V., Martínez, M., & Herrera Viedma, E. (2018). Industria 4.0: una perspectiva basada en el análisis bibliométrico. Procedia Computer Science, 139, 364–371. https://doi.org/10.1016 / j.procs.2018.10.278

Cobo, M. J., López-Herrera, A. G., Herrera-Viedma, E., & Herrera, F. (2011). An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field. Journal of Informetrics, 146–166. https://doi.org/10.1016/j.joi.2010.10.002

Cheng, M., Wong, I. A., Wearing, S., & McDonald, M. (2017). Ecotourism social media initiatives in China. Journal of Sustainable Tourism, 25(3), 416-432. https://doi.org/10.1080/09669582.2016.1214141

Darázs, T., & Šalgovičová, J. (2021). Impact of the Corona crisis on marketing communication focused on tourism. Communication Today, 12, 148-160. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85107436812&partnerID=40&md5=a45a86725f40a02a26eefdd828cd0415

Díaz-Pompa, F., Pérez-Labrada, S., Feria-Velázquez, F. F., & Serrano-Leyva, B. (S/F). Evaluation of the scientific production of the Master's Degree in Tourism Management: a quality management tool for postgraduate studies [Manuscrito en revisión]. Revista General de Información y Documentación.

Díaz-Pompa, F., Serrano-Leyva, B., Feria-Velázquez, F. F., & Cruz-Aguilera, N. (2022). Estudio bibliométrico sobre turismo cultural en SCOPUS. Líneas para futuras investigaciones. Bibliotecas. Anales de Investigación, 18(3), 1-21.

González-Infante, M.-A., Díaz-Pompa, F., Serrano-Leyva, B., & González-Montero, G. (2021). Mapping sustainable tourism through scientific publications: Progress towards the 2030 agenda. RIAT. Revista Interamericana de Ambiente y Turismo, 17(2), 167-178. https://doi.org/10.4067/S0718-235X2021000200167

Guan, H., & Huang, T. (2023). Rural tourism experience research: a bibliometric visualization review (1996-2021). Tourism Review, 78(3), 761-777. https://doi.org/10.1108/TR-03-2022-0147

Güzel Şahin, G. (2019). Promoting the slow city concept as a sustainability strategy: The seferihisar case. In Sustainable Tourism Practices in the Mediterranean (pp. 153-166). Taylor and Francis. https://doi.org/10.4324/9781315104911-10

Hristoforova, I. V., Silcheva, L. V., Arkhipova, T. N., Demenkova, A. B., & Nikolskaya, E. Y. (2019). Improvement of digital technologies in marketing communications of tourism and hospitality enterprises. Journal of Environmental Management and Tourism, 10(4), 829-834. https://doi.org/10.14505/jemt.10.4(36).13

Hudson, S., Roth, M. S., Madden, T. J., & Hudson, R. (2015). The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees. Tourism Management, 47, 68-76. https://doi.org/10.1016/j.tourman.2014.09.001

Kim, D. Y., Lehto, X. Y., & Morrison, A. M. (2007). Gender differences in online travel information search: Implications for marketing communications on the internet. Tourism Management, 28(2), 423-433. https://doi.org/10.1016/j.tourman.2006.04.001

Korená, K., & Pártlová, P. (2023). Social media as a tool of building reputation and identity of national parks. Communication Today, 14(1), 116-134. https://doi.org/10.34135/communicationtoday.2023.Vol.14.No.1.8

Köseoglu, M. A., Rahimi, R., Okumus, F., & Liu, J. (2016). Bibliometric studies in tourism. Annals of Tourism Research, 61, 180-198. https://doi.org/10.1016/j.annals.2016.10.006

Kushwaha, B. P., Singh, R. K., Varghese, N., & Singh, V. N. (2020). Integrating social media and digital media as new elements of integrated marketing communication for creating. Journal of Content, Community and Communication, 10(6), 52-64. https://doi.org/10.31620/JCCC.06.20/05

Li, Y., & Mahamood, A. F. (2022). Advantages of Marketing Communication in the Development of a Tourism Brand. Journal of Educational and Social Research, 12(6), 273-281. https://doi.org/10.36941/jesr-2022-0162

Liang, B., & Wang, Y. (2023). Using integrated marketing communications to promote country personality via government websites. Place Branding and Public Diplomacy, 19(1), 79-92. https://doi.org/10.1057/s41254-021-00221-7

Loda, M. D., Coleman, B. C., & Backman, K. F. (2010). Walking in memphis: Testing one DMO's marketing strategy to millennials. Journal of Travel Research, 49(1), 46-55. https://doi.org/10.1177/0047287509336476

López-Bonilla, J. M., & López-Bonilla, L. M. (2020). Leading disciplines in tourism and hospitality research: a bibliometric analysis in Spain. Current Issues in Tourism, 1-17. https://doi.org/10.1080/13683500.2020.1760221

Lukáč, M., Stachová, K., Stacho, Z., Bartáková, G. P., & Gubíniová, K. (2021). Potential of marketing communication as a sustainability tool in the context of castle museums. Sustainability (Switzerland), 13(15), Article 8191. https://doi.org/10.3390/su13158191

Martí-Parreño, J., & Gómez-Calvet, R. (2020). Social media and sustainable tourism: A literature review. Proceedings of the International Conference on Tourism Research, 148-153. https://doi.org/10.34190/IRT.20.067

Millones-Gómez, P. A., Yangali-Vicente, J. S., Arispe-Alburqueque, C. M., Rivera-Lozada, O., Calla-Vásquez, K. M., Calla-Poma, R. D., Requena-Mendizábal, M. F., & Minchón-Medina, C. A. (2021). Research policies and scientific production: A study of 94 Peruvian universities. PloS one, 16(5), e0252410. https://doi.org/https://doi.org/10.1371/journal.pone.0252410

Niñerola, A., Sánchez-Rebull, M.-V., & Hernández-Lara, A.-B. (2019). Tourism Research on Sustainability: A Bibliometric Analysis. Sustainability, 11(5), 1377. https://doi.org/10.3390/su11051377

Nusair, K. (2020). Developing a comprehensive life cycle framework for social media research in hospitality and tourism: A bibliometric method 2002-2018. International Journal of Contemporary Hospitality Management, 32(3), 1041-1066. https://doi.org/10.1108/IJCHM-09-2019-0777

Oltra González, I., Camarero, C., & San José Cabezudo, R. (2021). SOS to my followers! The role of marketing communications in reinforcing online travel community value during times of crisis. Tourism Management Perspectives, 39, 100843. https://doi.org/10.1016/j.tmp.2021.100843

Othman, B. A., Harun, A., De Almeida, N. M., & Sadq, Z. M. (2021). The effects on customer satisfaction and customer loyalty by integrating marketing communication and after sale service into the traditional marketing mix model of Umrah travel services in Malaysia. Journal of Islamic Marketing, 12(2), 363-388. https://doi.org/10.1108/JIMA-09-2019-0198

Palácios, H., de Almeida, M. H., & Sousa, M. J. (2021). A bibliometric analysis of trust in the field of hospitality and tourism. International Journal of Hospitality Management, 95, 102944. https://doi.org/10.1016/j.ijhm.2021.102944

Palazzo, M., Vollero, A., Siano, A., & Foroudi, P. (2021). From fragmentation to collaboration in tourism promotion: an analysis of the adoption of IMC in the Amalfi coast. Current Issues in Tourism, 24(4), 567-589. https://doi.org/10.1080/13683500.2020.1782856

Peña Sánchez, A. R., Jiménez García, M., Ruiz Chico, J., & Pontón Aricha, T. (2019). La producción científica en el “Sector de Hostelería y Turismo”: Un análisis bibliométrico de las tesis doctorales españolas en el periodo 1978-2018. Investigaciones Turísticas, (18), 71-94. https://doi.org/10.14198/INTURI2019.18.04

Pérez-Labrada, S., Díaz-Pompa, F., Cruz-Aguilera, N., & Balseira-Sanamé, Z. (2022). Marketing turístico digital en Latinoamérica: estudio bibliométrico 2010-2019. Revista Universidad y Sociedad, 14(2), 521-534.

Pérez, A., & García De Los Salmones, M. D. M. (2023). CSR communication and media channel choice in the hospitality and tourism industry. Tourism Management Perspectives, 45, 101066. https://doi.org/10.1016/j.tmp.2022.101066

Pizzuto, P., & Sciortino, C. (2021). Exploring the tourism markets’ convergence hypothesis in Italy. Tourism Economics, 27(8), 1839-1847. https://doi.org/10.1177/1354816620940436

Reindrawati, D. Y., Suriani, N. E., & Asmorowati, S. (2019). Exploring IMC (Integrated marketing communication) strategies in an Islamic tourist destination: The case of Sharia Beach, Santen Island, Banyuwangi. African Journal of Hospitality, Tourism and Leisure, 2019(Special Issue), 1-9. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85076539751&partnerID=40&md5=7410c90bbfd62e040a34221cd2b68042

Rodríguez-Molina, M. A., Frías-Jamilena, D. M., Del Barrio-García, S., & Castañeda-García, J. A. (2019). Destination brand equity-formation: Positioning by tourism type and message consistency. Journal of Destination Marketing and Management, 12, 114-124. https://doi.org/10.1016/j.jdmm.2019.03.010

Rodríguez-Vázquez, C., Castellanos-García, P., & Martínez-Fernández, V. A. (2023). Cultural Tourism in a Post-COVID-19 Scenario: The French Way of Saint James in Spain from the Perspective of Promotional Communication. Societies, 13(1), 16. https://doi.org/10.3390/soc13010016

Ronda-Pupo, G. A., Díaz-Contreras, C., Ronda-Velázquez, G., & Ronda-Pupo, J. C. (2015). The role of academic collaboration in the impact of Latin-American research on management. Scientometrics, 102, 1435–1454. https://doi.org/10.1007/s11192-014-1486-1

Roth-Cohen, O., & Lahav, T. (2019). Going undercover: Online domestic tourism marketing communication in closed and open Facebook groups. Journal of Vacation Marketing, 25(3), 349-362. https://doi.org/10.1177/1356766718796054

Šerić, M., & Mikulić, J. (2023). The impact of integrated marketing communications consistency on destination brand equity in times of uncertainty: the case of Croatia. Tourism Review, 78(3), 697-711. https://doi.org/10.1108/TR-03-2022-0166

Šerić, M., & Vernuccio, M. (2020). The impact of IMC consistency and interactivity on city reputation and consumer brand engagement: the moderating effects of gender. Current Issues in Tourism, 23(17), 2127-2145. https://doi.org/10.1080/13683500.2019.1637403

Šerić, M., & Vernuccio, M. (2022). Challenges in Marketing Communications during the COVID-19 Pandemic: Insights from Tourism and Hospitality Managers. Tourism, 70(4), 694-706. https://doi.org/10.37741/t.70.4.10

Serrano-Leyva, B., Díaz-Pompa, F., Feria-Velázquez, F. F., & Richards, G. (2021). Estudio bibliométrico sobre turismo creativo en Scopus, tendencias y futuras líneas de investigación. Biblios, (82), 64-86. https://doi.org/10.5195/biblios.2021.979

Silva, M. S., Correia, S. E., & Oliveira, V. M. (2022). Scientific mapping in Scopus with Biblioshiny: A bibliometric analysis of organizational tensions. Contextus–Contemporary Journal of Economics and Management, 20(5), 54-71. https://doi.org/10.19094/contextus.2022.72151

Singh, P., Vats, Y., Vats, A., & Vats, R. (2023). Promotion of Events and Festivals in the Digital Era. E3S Web of Conferences, 387. https://doi.org/10.1051/e3sconf/202338704006

Sousa, N., Alén, E., Losada, N., & Melo, M. (2022). Virtual Reality in Tourism Promotion: A Research Agenda Based on A Bibliometric Approach. Journal of Quality Assurance in Hospitality and Tourism. https://doi.org/10.1080/1528008X.2022.2112807

Stavrianea, A., & Kamenidou, I. (2022). Memorable tourism experiences, destination image, satisfaction, and loyalty: an empirical study of Santorini Island. EuroMed Journal of Business, 17(1), 1-20. https://doi.org/10.1108/EMJB-10-2020-0106

Wang, Y. J., Wu, C., & Yuan, J. (2009). The role of integrated marketing communications (IMC) on heritage destination visitations. Journal of Quality Assurance in Hospitality and Tourism, 10(3), 218-231. https://doi.org/10.1080/15280080902988048

Wimonchailerk, S. (2021). Marketing Communications of Tourism Business Performance in Thailand. Review of International Geographical Education Online, 11(5), 372-382. https://doi.org/10.48047/rigeo.11/5/38

Zaušková, A., Grib, L., Hliboký, M., & Kyselica, P. (2016). Innovative use of marketing communication tools in promoting pilgrimage sites. European Journal of Science and Theology, 12(1), 223-230. https://www.scopus.com/inward/record.uri?eid=2-s2.0-84966387231&partnerID=40&md5=a519b3ef302e8631b0cf51ad2a288213

Zengin, B., & Atasoy, B. (2021). Bibliometric Framework of Postgraduate Theses in Tourism Guidance. Alanya Academic Review Journal, 5(1), 143-160. https://doi.org/10.29023/alanyaakademik.868763

Zhang, C., Wang, S., Sun, S., & Wei, Y. (2020). Knowledge mapping of tourism demand forecasting research. Tourism Management Perspectives, 35, 100715. https://doi.org/10.1016/j.tmp.2020.100715




Licencia de Creative Commons
Esta obra está bajo una licencia de Creative Commons Reconocimiento-NoComercial-CompartirIgual 4.0 Internacional.

 Revista indizada en: Scopus, Web of Science (Emerging Sources Citation Index), DIALNET, EBSCO (Academic Search Complete, 
Academic Search Premier, Academic Search Ultimate, Fuente Académica Plus), PROQUEST (Library and Information Science
Abstracts, Library Science), REDIB, CLASE, BIBLAT, INFOBILA, Ulrichs Web, Latindex, DOAJ, Index Copernicus, JournalsTOC,
ERIH Plus, E-LIS, MIAR, e-Libros, BASE,
Google Scholar, y otros.


                           Redes Sociales
 
              
  
Indicadores de impacto según Google Scholar:
Índice h: 8; Índice i10: 3
Revista certificada por el CITMA

 

           Revista. Bibliotecas. Anales de investigación by Biblioteca Nacional de Cuba José Martí is licensed under aCreative Commons Reconocimiento-NoComercial-CompartirIgual 4.0 Internacional License.  

Creado a partir de la obra en anales.bnjm.cu

 ISSN: 0006-176X, EISSN: 1683-8947   
                               Licencia de Creative Commons